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Skills
Experience
Livreur
Livraison Generale A Moto
2025-01 - 2026-12
Managed on‑time delivery of goods across Casablanca using a motorcycle, ensuring parcels arrived in perfect condition. Interacted directly with customers to confirm orders and handle payment, improving satisfaction scores. Utilised GPS navigation and route‑optimization tools to reduce delivery times by 15 %. Maintained vehicle safety checks and complied with local traffic regulations. Reported daily activity logs to operations manager.
Head Waiter
Cabestan
2023-01 - 2024-12
Supervised a team of 12 waitstaff in a high‑volume restaurant, coordinating table assignments and ensuring service standards. Designed daily service plans, collaborated with kitchen staff on menu changes, and handled VIP client requests. Implemented a new order‑taking system that reduced order errors by 20 %. Trained new employees on etiquette, POS usage, and health‑safety protocols. Monitored inventory of linens and serviceware, reducing waste.
Head Waiter
Jardin de l'Opera
2022-01 - 2023-12
Led front‑of‑house operations for a fine‑dining venue, overseeing 10 waiters and coordinating with the chef for seamless service. Managed reservation system and floor layout for events of up to 150 guests. Introduced a feedback loop that increased positive customer reviews by 25 %. Handled billing, cash reconciliation and end‑of‑day reporting. Ensured compliance with French and Moroccan food‑service regulations.
Head Waiter
Miami & Mercate
2021-01 - 2022-12
Directed a multicultural service team, delivering high‑quality dining experiences to both local and tourist clientele. Optimised staff schedules to match peak hours, reducing overtime costs by 10 %. Conducted weekly briefings on menu specials and wine pairings, enhancing upselling opportunities. Resolved guest complaints promptly, maintaining a 95 % satisfaction rate. Assisted in menu development focusing on Mediterranean cuisine.
Head Waiter
Flamengo
2018-01 - 2019-12
Oversaw daily service for a busy restaurant, managing a team of 8 waiters and coordinating with kitchen staff to ensure timely order delivery. Implemented a digital ordering system that cut ticket times by 30 %. Trained staff on multilingual service (Arabic, French, English) to better serve diverse customers. Monitored stock of tableware and placed orders, reducing shortages. Produced weekly performance reports for management.
Waiter
Oumaya
2015-01 - 2016-12
Provided attentive table service in a fast‑paced restaurant, taking orders, serving dishes, and handling payments. Assisted in setting up banquet layouts for private events. Maintained cleanliness of dining area and adhered to hygiene standards. Supported senior staff during peak periods, improving overall service speed.
Waiter
Senadore & Manhattan
2014-01 - 2015-12
Served guests in a high‑traffic venue, ensuring accurate order taking and timely delivery. Collaborated with bar staff to recommend beverage pairings. Handled cash and card transactions, maintaining balanced tills.
Waiter
Cabestan
2013-01 - 2014-12
Supported senior waitstaff in a family‑run restaurant, learning menu details and customer service techniques. Managed table turnover and assisted in opening/closing duties.
Waiter
Bricie Italia, Bologna
2012-01 - 2013-12
Worked in an Italian restaurant in Bologna, serving authentic cuisine to local and tourist clientele. Utilised basic Italian language skills to communicate orders and recommendations.
Waiter
Celo Bologna Pastry Shop & Bar
2011-01 - 2012-12
Provided front‑of‑house service in a pastry shop and bar, handling high volume of orders during peak hours. Assisted in pastry display arrangement and inventory control.
Languages
Italian
intermediate
French
intermediate
English
intermediate
Arabic
native
Last updated: 10 hours ago