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Skills
Experience
Deputy Manager - Front Office & Reservations
Araamu Hotels
2025-06 -
Handles inquiries, processes bookings and manages room availability across multiple channels. Supervises, trains and motivates a team of reservation agents to ensure high‑quality customer service. Analyzes reservation trends, implements pricing strategies and collaborates with sales and marketing to optimise revenue. Produces reports on occupancy forecasts, reservation statistics and revenue performance. Develops and enforces reservation policies and coordinates with all hotel departments to ensure smooth operations, stepping in for the General Manager when required.
Assistant Reservations Manager
Aadha Travels
2023-02 - 2025-05
Supported DMC and agents with Maldives island property bookings, ensuring accurate information and high client satisfaction. Managed customer inquiries and reservations, maintaining detailed records of complaints and requests. Conducted regular audits to verify compliance with company policies and procedures. Generated reports tracking guest preferences, cancellations and no‑shows to inform operational decisions. Assisted in developing reservation workflows that improved response times and reduced errors.
Executive for US Citizens
Hexaware Technologies
2022-07 - 2023-01
Researched industry trends, competitive landscapes and customer needs to inform strategic initiatives. Designed and implemented efficiency‑boosting strategies for executive operations. Organized and facilitated regular meetings with senior management, preparing agendas and detailed minutes. Coordinated cross‑functional communication to ensure alignment on project goals. Produced analytical reports that supported decision‑making for US‑based client engagements.
Executive Assistant to CEO
SKRP Public Limited
2021-08 - 2021-12
Managed the CEO’s complex calendar, appointments, travel arrangements and meeting logistics. Maintained confidential records and prepared contracts, invoices, purchase orders and other business documents. Coordinated with internal departments to ensure seamless day‑to‑day operations. Produced reports, presentations, agendas and minutes for executive meetings. Handled incoming communications, prioritising and responding to emails in a timely manner.
Office Assistant
Private Office
2018-03 - 2021-07
Greeted visitors, identified their needs and directed them to appropriate personnel. Provided administrative support including copying, scanning, filing and supply ordering. Organized office operations such as calendar management, appointment scheduling and report preparation. Maintained accurate records and assisted in the preparation of internal documents. Contributed to a well‑structured office environment that improved overall efficiency.
Education
Bachelor’s degree in Business Administration (BBA)
Languages
Marathi
native
English
native
Last updated: 3 hours ago